Shipping & Return Policy
We stand behind our products and service. Plese contact us if you have any questions. Our email address is firstname.lastname@example.org
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We offer free shipping for most products in our online store.
*For items on clearance, we may charge for shipping.
We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Domestic packages are sent via USPS First Class Mail for free, and can be upgraded to USPS Priority Mail or USPS Priority Mail Express with an additinal charge. Some orders are automatically upgraded to USPS Priority Mail for free depending on the items purchased. Some high quantity bulik orders may require shipping by UPS.
Other international shipping (outside of the U.S.) are temporarily unavailable.
Most orders placed before 1:00 pm from Monday to Friday are scheduled to ship on the same day. Orders placed on weekends and holidays are scheduled to ship on the next business day.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.